Measurement journeys vary across organizations. Some Implement quickly and easily. Others struggle. For Fresenius Medical Care, the journey was already underway, but they used less than optimal measurement practices—deploying paper-based Smile Sheets and entering data manually into Excel. Analysis and reporting were cumbersome and time-consuming. Hunches not insights were the rule. Now, more than a year after implementing Metrics That Matter, the journey is much smoother. In this webinar the Fresenius team will share the following recommendations: communicate, build the onion, meet your friends—the skeptics, make it about the data, and know when to jump. Apply these recommendations to help build support for your measurement practices along your journey.
Presenter: Joanna Bent, Learning Measures and Evaluation Manager, Fresenius Medical Care