Heartland Dental provides comprehensive administrative support services (marketing, accounting and other business services) so dentists can be dentists and focus on their patients. Heartland Dental measures seemingly everything about the business and recommends ways the entire practice can improve. Heartland Dental thrives with a culture of measurement. The learning function also maintains a measurement culture. Using Metrics That Matter, they measure the effectiveness of individual courses. The learning team monitors performance against expectations and takes action as needed. Come listen to Ciara Daume and Aqila Teen explain how they make decisions using MTM data and how they Just Do It.

Presenter:
Ciara Daume, Instructional Design Manager, Heartland Dental
Aqila Teen, Educational Analyst, Heartland Dental
Watch the video presentation