About Diana Cervantes

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So far Diana Cervantes has created 15 blog entries.

MTMImpact 2020: Symposium Preview

November 19th, 2019|Categories: Learning Webinars, Webinars|

MTMImpact Symposium 2020 is a few brief months away. This the the premier event for MTM clients to learn from other clients who will share their success stories. Key note speakers will talk about trends in the learning industry and Explorance professionals will also share best practices and new features in MTM. Join us for this brief webinar to learn more about Symposium--or grab the recording of this event to share with your colleagues and supervisors to convince them to attend. Presenters: Dr. John Mattox, II, Head [...]

Employee Engagement: One Milestone Along the Employee Analytics Journey

November 19th, 2019|Categories: Learning Webinars, Webinars|

Explorance is leading a new area of HR measurement with an approach called Employee Journey Analytics. Recent webinars have covered one of the innovative aspects of this approach--continuous listening. Explorance also advocates gathering critical feedback via Employee Engagement surveys. Attend this webinar to hear how our approach eskews the traditional and embraces innovation. Learn how employee engagement surveys integrate with the new Employee Journey Analytics approach using our measurement systems Blue and Metrics That Matter. Presenters: John Heffernon, Consultant, Talent Solutions and Dr. Justin Taylor, Chief Customer [...]

New SmartSheets: Continuously Improving the Way We Measure Learning Effectiveness

November 19th, 2019|Categories: Learning Webinars, Webinars|

Continuous improvement is something Explorance and our clients value, and we recognize that even something that’s working can be better. This is why in 2017 we refreshed our SmartSheets to create even more reliable and valid instruments that are easier to understand and faster to complete. This webinar will provide insights into what drove some of those changes, how the changes came about, and most important, how the refreshed SmartSheets have been adopted and utilized by learning organizations across the globe. Come hear about how organizations are [...]

Learning Providers: Demonstrating Value for Clients

November 18th, 2019|Categories: Learning Webinars, Webinars|

Metrics That Matter can be a key tool for learning providers to show value to clients and drive growth. This session will focus on some of the best practices for leveraging the data in Metrics That Matter to communicate value to clients in marketing, sales conversations, and ongoing client relationship management. Presenters: Emilee LeDonne, Account Manager, Explorance

Using Demographic Data to Gain Context and Insight

November 18th, 2019|Categories: Learning Webinars, Webinars|

Demographics are often collected as an afterthought, but they are key to generating insights. For example, an onboarding course that exceeds benchmarks for all respondents might fall short for experienced hires. Or an examination of the data by geographic regions might highlight that some countries are benefiting from training substantially more (or substantially less) than others. Come hear Brett Hatten share his experience with demongraphic analysis and his recommendations for investigating demographics to highlight strengths and areas for improvement. Learn what MTM can do for you that [...]

Going Viral: Generating Buy-in and Interest in MTM Data

November 18th, 2019|Categories: Community-Led, Webinars|

Measurement journeys vary across organizations. Some Implement quickly and easily. Others struggle. For Fresenius Medical Care, the journey was already underway, but they used less than optimal measurement practices—deploying paper-based Smile Sheets and entering data manually into Excel. Analysis and reporting were cumbersome and time-consuming. Hunches not insights were the rule. Now, more than a year after implementing Metrics That Matter, the journey is much smoother. In this webinar the Fresenius team will share the following recommendations: communicate, build the onion, meet your friends—the skeptics, make it [...]

Lessons Learned to Engage Stakeholders When Reporting Results

November 5th, 2019|Categories: Community-Led, Webinars|

As a learning provider, ForgeRock creates and delivers training to learners from other companies on the topics of identity and access management—critical topics in a data-driven world where information is passed securely around the globe. This webinar focuses on the best practices developed by ForgeRock with regards to pulling results together and making reporting visually appealing and engaging so stakeholders are more likely to pay attention, make decisions, and take action. Presenter: Leonie Schwede, Training Delivery Manager, ForgeRock

How to Get Started on the Metrics That Matter Journey

September 23rd, 2019|Categories: Community-Led, Webinars|

Shelly Longo, the Director of Learning Operations within the L&D Center of Excellence, will share insights about Cardinal Health’s recent start on their learning analytics journey. She will share her perspective about the value of leadership support and having the resources to deploy a measurement strategy. When determining which technology tools to deploy, her team found great value in pursuing a competitive bid and also pilot-testing the tools. Her team has learned important lessons for building a sustainable, scalable analytics approach. “We don’t have it all figured [...]

Aligning Data Collection and Reporting to the Business Using the Portfolio Evaluation Approach

July 9th, 2019|Categories: Archived Webinars, Learning Webinars|

Business leaders often state that they are unable to share the value of L&D with the board of directors and stakeholders. Why? In some cases proper measurement practices are not mature enough to provide insights. For others L&D is unable to effectively communicate how training programs affect business goals. This webinar will focus on how L&D can solve this problem with three simple steps: 1. Collect meaningful KPIs across the curriculum with training evaluations, 2. Align programs to business-relevant portfolios, and 3. Report evaluation results according to [...]

Just Do It: Using Data to Make Decisions

June 24th, 2019|Categories: Archived Webinars, Community-Led|

Heartland Dental provides comprehensive administrative support services (marketing, accounting and other business services) so dentists can be dentists and focus on their patients. Heartland Dental measures seemingly everything about the business and recommends ways the entire practice can improve. Heartland Dental thrives with a culture of measurement. The learning function also maintains a measurement culture. Using Metrics That Matter, they measure the effectiveness of individual courses. The learning team monitors performance against expectations and takes action as needed. Come listen to Ciara Daume and Aqila Teen explain [...]

Response Rates: When Should they Cause Concern and How Can You Improve Them?

June 19th, 2019|Categories: Archived Webinars, Learning Webinars, MTM-Response Rates|

The ideal response rate is 100%, but rarely do all learners share their feedback after a course. Sometimes rates are high at 85% or 90%. Other times they are low…very low at 5% or 10%. This webinar will help you determine when low is too low. We will also share what to do when rates are low and what best practices you can apply to increase future responses. For those who attend, we look forward to receiving your feedback after the event (and a good response [...]

Manager Support: Leverage MTM Data to Help Your Organization Improve the Impact of Learning

May 29th, 2019|Categories: Archived Webinars, Learning Webinars|

The New Predictive Learning Impact model from Explorance Metrics That Matter demonstrates that managers play a critical role in improving the application of training. During this webinar, we will show you how your data fits into the New Predictive Learning Impact model so you can assess whether Manager Support is strong within your organization or if it needs improvement. (For most organizations, improvement is needed!) Additionally, we will share 5 key actions that managers can take with their direct reports to increase the chances that learning [...]

Creating and Executing Our MTM Features Roadmap

May 20th, 2019|Categories: Archived Webinars, Community-Led|

UnitedHealth Group has partnered with MTM for over 10 years. In the past year, MTM has released numerous new features that resulted in our team creating a roadmap to implement these new features and update our internal processes. The MTM roadmap included updating our standard survey questions, completing an account restructure and implementing the dashboard functionality in MTM. During this session, we will share our strategy with lessons learned along the way. Presenters: Carrie Hanson, HRIS Associate Director, Learning Technology, UnitedHealth Group; Carol Heyrman, HRIS Consultant, Learning [...]

From Volume to Value: Using Metrics & Analytics to Show the Impact of Leadership Development on Business Outcomes

May 3rd, 2019|Categories: Archived Webinars, Community-Led|

Learning professionals have been challenged in balancing the need for data to use for continuous improvement while simultaneously demonstrating how learning contributes to organizational success. During this session, learn how to: Use a perception-based evaluation process as a predictive tool for determining the effectiveness and impact of key leadership development programs on business outcomes, correlate “soft” metrics to actual hard outcome data, and leverage insights provided by this learning metrics and analytics approach for continually improving learning & development offerings and for making better business decisions. Presenter: [...]

But They’re Not Asking for Data”….Break the Cycle of Assumptions and Inaction!

April 24th, 2019|Categories: Archived Webinars, Learning Webinars, Test|

As learning measurement professionals, we often hear, “I haven’t provided learning evaluation data to our stakeholder because he/she hasn’t asked for it”. Our response: “Tell them anyway!”.  There are a myriad of reasons why business leaders don’t ask for your data. They often don’t know what you have or how valuable it will be.  But we assume they aren’t asking because they aren’t interested in it.  Attend this one hour webinar and learn how to surface faulty assumptions and flip the script on the “No One [...]