Avatars in Training? Data-Informed Approach to Guiding Innovation

February 22nd, 2023|Categories: Archived Webinars, Community-Led|

The Clinical Foundations Program (CFP) at PPD is one of the first learning experiences for new clinical research associates (CRAs). It is one of our largest training programs, serving one of the largest employee roles, within one of our largest business units. Offered globally, CFP trains 800 – 1,000 newly hired or promoted CRAs annually. CFP’s NPS prior to 2019 was short of our internal goal, which provided an initial indication of opportunity to improve the program, prompting a review and redesign. The review and redesign culminated [...]