Just Do It: Using Data to Make Decisions

June 24th, 2019|Categories: Archived Webinars, Community-Led|

Heartland Dental provides comprehensive administrative support services (marketing, accounting and other business services) so dentists can be dentists and focus on their patients. Heartland Dental measures seemingly everything about the business and recommends ways the entire practice can improve. Heartland Dental thrives with a culture of measurement. The learning function also maintains a measurement culture. Using Metrics That Matter, they measure the effectiveness of individual courses. The learning team monitors performance against expectations and takes action as needed. Come listen to Ciara Daume and Aqila Teen explain [...]

Response Rates: When Should they Cause Concern and How Can You Improve Them?

June 19th, 2019|Categories: Archived Webinars, Learning Webinars, MTM-Response Rates|

The ideal response rate is 100%, but rarely do all learners share their feedback after a course. Sometimes rates are high at 85% or 90%. Other times they are low…very low at 5% or 10%. This webinar will help you determine when low is too low. We will also share what to do when rates are low and what best practices you can apply to increase future responses. For those who attend, we look forward to receiving your feedback after the event (and a good response [...]