Abbott Laboratories invested heavily in developing and deploying a coaching program for leaders in the Diagnostics business unit. To determine the impact of the program, Kaycee Buckley and her team deployed MTM surveys to gather feedback. The results provided a “magnifying glass into the program, but unfortunately, the results did not meet expectations.” Kaycee dug deeper, eventually gathering data with customized surveys and by conducting a complete ROI study. Survey results provided deeper insights, and the ROI results were surprisingly negative.
Hear how Kaycee shared the ROI findings, how she engaged both L&D staff and business leaders, and how decisions that were made based on the results are changing the way the program is deployed and managed today.
Presenter: Kaycee Buckley, Sr Training Manager, Abbott Laboratories